Exchange and Return policy
When you buy something from MADAMME BK, we hope you love it, however if you are not completely satisfied with your purchase or gift for any reason, please review our return, refund, and exchange policies below for MadammeBK.com purchases.
In all cases, products must be returned exclusively in new condition with the original tag any time within 7 working days of receipt of your purchase on none used or damaged items will not be exchanged or refunded.
Exchange of Online Purchases
If you have received your MADAMME BK item and the size is not quite right, please, message us at info@madammebk.com and follow the same instructions above to return and receive a correct sized product.
Make sure to use our SIZE CHART available here to prevent any future issues. Return of Online Purchases By Mail.
Return Policy
– Returns need to be announced to info@madammebk.com within 07 days after receiving your order.
Please include the order number, full name and item name(s) in your email.
– Returns need to be delivered to MADAMME BK in the Netherlands within 07 days after you announced your return.
MADAMME BK will refuse returns that are:
– Not timely announced or timely returned.
– Not in perfect condition .
Follow these 2 easy steps to return your items by mail.
Step 1: Contact us to inform of the return.
We are available at all times to receive any information regarding an exchange of items purchased through our website. Please, email us at info@madammebk.com and a confirmation will be sent shortly.
Step 2: Ship your return
Package your return item in the original packaging (if available). Otherwise, pack your return in a well-padded envelope to prevent damage in transit.
The shipping fee may or may not be paid by Madamme BK. Condition varies according to the reason for the return.
You will receive an email confirmation when your return is processed.
Returns can be mailed to our warehouse in the Netherlands:
Madamme BK
Soendastraat 8 - 2022XW
Haarlem - Netherlands
Returns must be shipped within 04 days from the date of our exchanged messages.
Items shipped to Madamme BK outside of the returns window may not be returned to you.
Refunds & Credits of Online Purchases:
Refunds and credit of online purchases are reviewed case by case. Most of the situations, an exchange will be suggested.
Delivery fee of return or exchanged product:
MADAMME BK will only pay the delivery cost from MADAMME BK warehouse to the clients address.
We offer free shipping to all countries, however it is the clients charge the shipping cost of sending the parcel back to our warehouse.
MADAMME BK will only refund the full amount of the product purchased at the online store www.madammebk.com
